Senior Solution Analyst - Business Process Management (all humans)

The future of banking is digital, and IT is the key to this change. Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group, the leading banking group in CEE. Our service involves “run the bank” as well as “change the bank” activities. Our more than 2,000 IT experts and enthusiasts deliver best-in-class IT solutions and services to all Erste Group entities and by this directly to Erste Group’s more than 16 million customers. Are you ready to work for one of the most innovative and largest IT companies in the CEE region? Then hit the “apply now” button.

As Customer Life Cycle Management department we provide Services around our customers for man areas in the organization. One major part is business process digitalization, automation and case management. Therefore we use Pega as a state of the art, low code platform that allows for scalable solutions around all digitalization efforts.

What to do:

• ​​​​​​The department you will work with is composed of internal and external colleagues both near- and offshore. In CLM we are responsible for the development of, high-quality customer APIs, analysing current processes and digitalize them by using our platform environment servicing all stakeholders that are involved in our business. As part of our team, you will receive thorough training and enablement in the Pega methodology and BA practices.

As a Solution Analyst, your tasks include:

• Analyzing customer requirements and designing fitting solutions
• Supporting in in the resolution of operations incidents
• Collaborating with Business Users across the entire Erste Group in the context of ongoing projects
• Contributing to the maintenance and enhancement of Pega-Workflows and customer solutions throughout the customer lifecycle
• Proposing new ideas to improve the current process and application landscape

You check these boxes:

• ​​​​​​​Experience in Quality Assurance and familiarity with Jira/Confluence/Service Now
• Ability to refine business and technical requirements and act as a bridge between technology and business value
• Experience working in a product-driven environment with multicultural teams
• Passion for business processes and continuous learning.
• Proficiency with Pega or willingness to acquire necessary skills
• Familiarity with methods related to processes and requirements
• Strong communication, stress-resilience, and respectful attitude towards others

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
• Employee benefits– Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 60.844,- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.