IT Operations Manager (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The Production and Continuity Management (PCM) department is the first point of contact for serious IT disruptions. During normal operations, our team monitors the ERSTE Group's system landscape and responds to alerts and indicators to ensure the availability, reliability, and security of the IT environment as best as possible. During an impairment or interruption of normal operations, we organize and moderate the necessary meetings and communicate the current status and actions taken within the company up to top management.

What to do:

• You monitor the IT environment of the Erste Group and ensure that all systems and applications function smoothly and without restriction
• In the event of outages and/or disruptions, you coordinate the rapid and orderly restoration of services, but also act as an interface function and, if necessary, as an escalation point
• You document all actions taken during the restoration process and communicate the current status to the involved stakeholders, teams, as well as top management
• You organize and moderate the necessary meetings with temporary teams and experts during and after IT disruptions
• In the aftermath, you hand over the documentation for further internal handling

You check these boxes:

• Technical education or corresponding professional experience
• Several years of experience in an organizational role in a dynamic IT environment
• Broad knowledge in IT operations, as well as organizational skills allow for correct interpretation of expert opinions
• Willingness to work in shift operations, with availability until 11pm on workdays, during the night on workdays, and on several weekends a year
• Interest in or possession of an ITIL certification
• Service-oriented approach, analytical and proactive way of working, and strong communication skills in German and English

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 52.136,- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

• Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.